complaints -

complaints

At STF Fencing Solutions, we are committed to delivering high-quality products and services. If you are unsatisfied with any aspect of our work, we want to address your concerns promptly and efficiently.

1. How to Submit a Complaint:

  • Complaints can be submitted via the following channels:
    • Email: [Your contact email address]
    • Phone: [Your contact number]
    • Mail: [Your company address]
  • Please provide your full name, contact information, project details, and a clear description of the issue.

2. Complaint Handling Procedure:

  • Once your complaint is received, we will acknowledge it within [X] business days.
  • A member of our team will review the issue and may contact you for further information or clarification.
  • We aim to resolve most complaints within [X] business days. If additional time is required, we will keep you informed of the progress.

3. Dispute Resolution:

  • If you are not satisfied with the outcome of your complaint, we can explore alternative resolution options, including mediation or arbitration, as per mutual agreement.
  • Legal remedies remain available if the issue cannot be resolved through our internal process.

4. Customer Feedback:

  • We value your feedback and use it to improve our products and services. Please feel free to share suggestions, compliments, or concerns to help us serve you better.
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