At STF Fencing Solutions, we are committed to delivering high-quality products and services. If you are unsatisfied with any aspect of our work, we want to address your concerns promptly and efficiently.
1. How to Submit a Complaint:
- Complaints can be submitted via the following channels:
- Email: [Your contact email address]
- Phone: [Your contact number]
- Mail: [Your company address]
- Please provide your full name, contact information, project details, and a clear description of the issue.
2. Complaint Handling Procedure:
- Once your complaint is received, we will acknowledge it within [X] business days.
- A member of our team will review the issue and may contact you for further information or clarification.
- We aim to resolve most complaints within [X] business days. If additional time is required, we will keep you informed of the progress.
3. Dispute Resolution:
- If you are not satisfied with the outcome of your complaint, we can explore alternative resolution options, including mediation or arbitration, as per mutual agreement.
- Legal remedies remain available if the issue cannot be resolved through our internal process.
4. Customer Feedback:
- We value your feedback and use it to improve our products and services. Please feel free to share suggestions, compliments, or concerns to help us serve you better.